Students need to have a valid email address in the system so they can receive password resets, updates, and information on their progress.
Therefore, when a student does not receive their confirmation email, the instructor/admin must take measures to ensure that the student did not make an error when they created their account, and to correct the error if they did.
- Log in and click on Manage Account, then use the name filters to locate the student (partial matching may be helpful).
- Verify that their email address is precisely accurate. Even a "minor" typo will mean that the student did not receive their confirmation email.
- Correct the student's email address if necessary, by clicking on the "Edit" button for their account.
- Manually confirm the student's account by clicking on the "Active" toggle.
- Click "Save" when you are done.
If the student's email address was correct, then the confirmation email may have gone to their spam folder. If multiple students are having trouble with school email addresses receiving confirmation, please contact your school's IT department and be sure they have followed the instructions for whitelisting domains: